At HAVOC, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return or replacement according to the terms below.

1. Eligibility for Returns

A return or replacement request may be accepted if:

• You received the wrong product
• The product arrived damaged
• The product has a manufacturing defect
• The product does not match the description in a significant way
• The product qualifies for return under its specific product policy

Products must generally be returned in their original condition with the original packaging, accessories, manuals, and other included items.

2. Return Request Period

Please contact HAVOC within [X days] of receiving your order if you believe the product is defective, damaged, incorrect, or eligible for return.

Requests submitted after the applicable return period may not be accepted.

3. Unboxing Video

For certain products, especially electronics and fragile items, we strongly recommend recording a clear unboxing video from the moment the package is opened.

An unboxing video may help us verify damage, missing accessories, or incorrect products and may be required for certain claims.

4. Non-Returnable Items

Some products may not be eligible for return due to hygiene, software, activation, consumable, or other product-specific restrictions.

Examples may include products that:

• Have been used beyond reasonable inspection
• Are damaged due to misuse or accidental damage
• Are missing original accessories or packaging
• Have been physically modified
• Have been damaged due to improper installation or use

Product-specific return conditions may apply.

5. Refunds

Once an approved return is received and inspected, we will inform you whether the refund has been approved.

If approved, the refund will be processed through the applicable payment method or another agreed method.

Refund processing time may vary depending on the payment provider.

6. Exchanges & Replacements

If an eligible product is defective or incorrect, HAVOC may offer:

• Product replacement
• Exchange for an available alternative
• Refund, where applicable

Replacement availability may depend on stock.

7. Return Shipping

Return shipping responsibility may depend on the reason for the return.

If the issue is caused by an incorrect product supplied by HAVOC or an eligible manufacturing defect, we may arrange or cover applicable return shipping costs.

For other returns, shipping charges may be the customer’s responsibility.

8. Contact Us

To request a return, replacement, or refund, please contact our customer support team with your:

• Order number
• Name
• Phone number
• Product details
• Description of the issue
• Relevant photos or videos