HAVOC is committed to delivering your orders safely and efficiently. This Delivery Policy explains how orders are processed and delivered.

1. Order Processing

After placing an order, our team may contact you to confirm the order and delivery details.

Orders are normally processed within [X business days], depending on product availability and order volume.

Orders placed during holidays, campaigns, or other busy periods may require additional processing time.

2. Delivery Areas

We currently deliver to locations within Bangladesh, subject to courier availability and service coverage.

Some remote or hard-to-reach areas may require additional delivery time.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location.

Inside Dhaka: [X–X] business days
Outside Dhaka: [X–X] business days
Remote Areas: [X–X] business days

These are estimates and are not guaranteed delivery times.

4. Delivery Charges

Delivery charges may vary depending on:

• Delivery location
• Product type
• Order size
• Courier service
• Special delivery requirements

The applicable delivery charge will be displayed during checkout or communicated before order confirmation.

5. Cash on Delivery

Where available, Cash on Delivery may be offered for eligible locations and products.

For certain products or orders, advance payment may be required.

6. Order Tracking

If tracking information is available, we may provide the relevant tracking details after your order has been shipped.

You can also use our Order Tracker to check your order status where applicable.

7. Delivery Delays

Delivery may occasionally be delayed due to:

• Weather conditions
• Natural disasters
• Transportation issues
• Courier delays
• Public holidays
• Incorrect or incomplete address information
• Unexpected operational circumstances

We will make reasonable efforts to assist you in case of delivery delays.

8. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address or unavailable recipient, additional delivery charges may apply for re-delivery.

9. Damaged Package

If your package appears seriously damaged at the time of delivery, please contact HAVOC as soon as possible and provide photos or an unboxing video where available.

This can help us investigate the issue with the courier.

10. Contact Us

If you have questions about your delivery, please contact our customer support team with your order number and delivery information.